Orders are usually processed within 1–3 business days. Estimated delivery time is 7–15 business days, depending on your location and shipping conditions.

All orders are shipped in discreet packaging without product names, images or intimate details shown on the outside.

Returns may be requested within 14 days after delivery. Items must be unworn, unwashed, unused, in original packaging and with all tags attached.

For hygiene reasons, panties, bodysuits, hosiery, adhesive items and opened intimate apparel packages cannot be returned unless defective, damaged or incorrect.

Approved refunds are processed within 3–5 business days after inspection. Your bank or payment provider may take additional time to post the refund.

We respect your privacy and use your personal information only to process orders, arrange shipping and provide customer support.

For help, contact us at [email protected].

Privacy Protection

We respect and protect your privacy.

Your personal information is used only to process your order, arrange shipping, provide customer support and improve your shopping experience.

We do not display sensitive product details on the outside of the package.

We do not sell your personal information to third parties.

Payment information is processed securely through our payment providers. We do not store your full credit card details on our website.

For more details, please review our Privacy Policy.

Contact Email

If you have any questions about your order, size, shipping, returns or refunds, please contact us at:

[email protected]

We usually reply within 24–48 business hours.

When contacting us about an order, please include your order number and the email address used at checkout so we can help you faster.

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the UK.